101 cara meningkatkan kepuasan pelanggan = 101 ways to boost customer satisfa…

Edition

-

ISBN/ISSN

9792009647

Collation

166 p. ; 21 cm.

Series Title

-

Call Number

658.812 Fos s

Improvement of quality assurance processess in PT. Krakatau Posco by implemen…

Six sigma is widely recognized todays as a process improvement methodology that can cut costs and eliminate defects from manufacturing process. Companies have also used it to drive culture transfor…

The study of the impact of service standards, product quality and corporate i…

The purpose of this research is to study and analyse the impact of service standards, product quality and corporate image on customer satisfaction and loyalty (customers become more loyal and incre…

Service, quality & satisfaction

Edition

2

ISBN/ISSN

9789792900408

Collation

xviii, 322 p. : ill. ; 28 cm.

Series Title

-

Call Number

658.834 2 Tji s

Job Satisfaction and Organizational Citizenship Behavior: a Case Study at Gal…

Organizational Citizenship Behavior (OCB) is a type of behavior that is also known as extra role behaveior, doing beyond what is expected by the organization and job descriptions. It was found th…

Influence of transformational leadership style and organization culture towar…

The main purpose of this research paper is to study the significance of transformational leadership and organization culture in relation with Employee satisfaction at PT. XYZ.rnThe study is based o…

New corporate culture stimulates employee satisfaction contributing to improv…

This thesis will study about how the new culture, after M&A, gives contribution to the employees' satisfaction, which stimulates company performance and sustainability. It is a case study of acquis…

The impact of service quality, service value, satisfaction, and brand image o…

This research seeks to improve our understanding of air passengers' decision-making processes by testing a conceptual model that considers airline service quality, service value, satisfaction, bran…

Service quality: expectations, perceptions and satisfaction about service qua…

The purpose of this thesis is to study and analyze expectations and perceptions about service quality in Wall Street English and to research about the role of service quality for creating customer …

Analysis of customer relationship management and customer experiences toward …

The purpose of this research is to study the level of influence of customer relationship management toward customer loyalty and satisfaction, and to study the level of influence of customer experie…