Managing the guest experience in hospitality

Edition

-

ISBN/ISSN

9780766814158

Collation

432 p. : ill. ; 23 cm.

Series Title

-

Call Number

647.62 For m

Principles of customer relationship management

Edition

-

ISBN/ISSN

9780324322385

Collation

xvi, 511 p. : ill. ; 26 cm.

Series Title

-

Call Number

658.812 Bar p

Customer relationship management : concepts and technologies

Edition

3

ISBN/ISSN

9781138789838

Collation

xxv, 400 p. : ill. ; 26 cm.

Series Title

-

Call Number

658.812 But c

Service quality: expectations, perceptions and satisfaction about service qua…

The purpose of this thesis is to study and analyze expectations and perceptions about service quality in Wall Street English and to research about the role of service quality for creating customer …

Analysis of customer relationship management and customer experiences toward …

The purpose of this research is to study the level of influence of customer relationship management toward customer loyalty and satisfaction, and to study the level of influence of customer experie…

Assessing Customer Satisfaction towards PSS of PT. XYZ Using Servqual Approach

NOTES: CD errorrnTodays business competition has become more fierce and inevitable. PT. XYZ, who runs the generator rental business, has a lot of competitors. as one thing that wanted to be achieve…

The Role of Mobile Banking Service Quality towards Customer Satisfaction: a S…

Mobile banking service has a vital role to Indonesian banking nowadays. It is all due to the technology growth and people are demanding more convenience and easy access to their bank account. Many …

Analysis of Influencing Factors on Facebook toward Customer Satisfaction of t…

The number of Facebook user from Indonesia is one of the top leading countries in the world. This socal intended website is not only used for social life, communicating, interaction but also for e-…

The Impact of Customer Retention Strategies and Customer Satisfaction toward …

The evolution of technology has trigger telecommunication companies in Indonesia to implement the CRM study on their business process, including PT Indosat Tbk. the CRM study, which stands for Cust…

Analysis of Customer Satisfaction Factors towards Customer Loyalty in Mobile …

According to Badan Pusat Statistik (BPS), the penetration rate for Indonesias mobile phone subscribers has reach 103.1 subscribers / 100 inhabitants which indicate it have penetrate the market for …