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The use of social media in Indonesia has shown an increasing trend in the last few years. the number of Internet users in Indonesia grew from 62 million in 2012 to 74.57 million in 2013 and is pred…

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The purpose of this study is to identify the impact of Assurance and Reliability toward Customer Satisfaction to Eaton Bakery & Restaurant, Taman Anggrek Mall. the study was conducted using two out…

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Customer loyalty is something that actually important and needed by every restaurant. Loyalty itself could come from the product, services and atmosphere of the restaurant. With more demanding cust…

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The effect of a multichannel customer service system on customer service and …

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ISBN/ISSN

2158-656X

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