Lately in Indonesia, culinary industry has become such a hot topic to discuss. Many channels on television and radio have been boasting up this matter. As the food industry grows, food outlets comp…
Purpose: The purpose of this research is to investigate the most significant factor that influences customer loyalty toward private label consumer goods of brand (X) and identify the most significa…
F&B industry in Jakarta is a fast growing business especially the restaurant business. However, recently there are changes in the economic situation of the country that affect the industry greatly.…
The purpose of this research is to study the level of influence of customer relationship management toward customer loyalty and satisfaction, and to study the level of influence of customer experie…
The evolution of technology has trigger telecommunication companies in Indonesia to implement the CRM study on their business process, including PT Indosat Tbk. the CRM study, which stands for Cust…
According to Badan Pusat Statistik (BPS), the penetration rate for Indonesias mobile phone subscribers has reach 103.1 subscribers / 100 inhabitants which indicate it have penetrate the market for …
Customer loyalty is something that actually important and needed by every restaurant. Loyalty itself could come from the product, services and atmosphere of the restaurant. With more demanding cust…
The purpose of this research is to analyze the impact of value added service toward customer satisfaction, analyze the impact of value added service toward customer loyalty and analyze the impact o…
Customer is the key driving of the consistent market share. Once customers feelrnpositive brand performance
The main purpose of this research is to find correlation between variables and determine the significant variables of relationship marketing tactics implemented by Smartfren telecom to impact custo…