The purpose of this research is to study and analyze the switching behavior and price perception amongst customers in the business-to-business (b2b) services sector and its impact towards the custo…
The purpose of this research was to study and analyze the relationship marketing tactics implemented by citibank indonesia to create relationship marketing quality on customer trust, customer satis…
This research is to investigate the extent to which Net Promoter Score Survey (NPS) utilize by the organization in measuring the customer loyalty through feedback on their NPS annual survey. This N…
The research was conducted to knowing the factors that will be influencing customer loyalty on hand and body lotion product using brand X. By this thesis start, author has indicated there were eigh…
The study will analyze how a business-to-business company manages their relationship with customer. Additionally, the author will explore the benefits from maintaining strong relationship with cust…
This research is conducted to discover the effect of customer satisfaction to brand loyalty of Impressions Body Care Centre which is located in Bintaro Jaya. Three variables of customer satisfactio…
Small medium enterprise (SME) in Indonesia has been traditionally the main player in domestic economic activities. Although considered as the main player, SMEs still face tough competition both fro…
The objective of this thesis is to know the effect of customer satisfaction onrnrestaurant X brand loyalty. The growing of restaurant industry is dramaticallyrnincreasing as it is today causing man…
The growth of local brand coffee shops in Indonesia is very high. It makesrnIndonesia local coffee shops are competes very tight. Every coffee shop isrnfacing direct competition each other and they…
To identify whether customer satisfaction affects customer loyalty or image of thernhotel affect customer loyalty or both customer satisfaction and image of the hotelrnaffect customer loyalty, this…