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101 cara meningkatkan kepuasan pelanggan = 101 ways to boost customer satisfa…
Foster, Timothy R V

Edition
-
ISBN/ISSN
9792009647
Collation
166 p. ; 21 cm.
Series Title
-
Call Number
658.812 Fos s

Edition
-
ISBN/ISSN
9792009647
Collation
166 p. ; 21 cm.
Series Title
-
Call Number
658.812 Fos s
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Improvement of quality assurance processess in PT. Krakatau Posco by implemen…
Sjarief, RachmanArian, Rizki Gilang

Six sigma is widely recognized todays as a process improvement methodology that can cut costs and eliminate defects from manufacturing process. Companies have also used it to drive culture transfor…

Edition
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ISBN/ISSN
-
Collation
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Series Title
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Call Number
312
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Service quality: expectations, perceptions and satisfaction about service qua…
Halim, HasniatiPasasa, LinusHarrisman, Rio

The purpose of this thesis is to study and analyze expectations and perceptions about service quality in Wall Street English and to research about the role of service quality for creating customer …

Edition
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ISBN/ISSN
-
Collation
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Series Title
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Call Number
1827
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Assessing Customer Satisfaction towards PSS of PT. XYZ Using Servqual Approach
Sofianti, Tanika D.Prajogo, TutukoWidyarta, Fortius

NOTES: CD errorrnTodays business competition has become more fierce and inevitable. PT. XYZ, who runs the generator rental business, has a lot of competitors. as one thing that wanted to be achieve…

Edition
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ISBN/ISSN
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Series Title
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Call Number
1599
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The Role of Mobile Banking Service Quality towards Customer Satisfaction: a S…
Tobing, RudyGhani, Arief

Mobile banking service has a vital role to Indonesian banking nowadays. It is all due to the technology growth and people are demanding more convenience and easy access to their bank account. Many …

Edition
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ISBN/ISSN
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Collation
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Series Title
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Call Number
1643
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The Impact of Customer Retention Strategies and Customer Satisfaction toward …
Halim, HasniatiPasasa, LinusBahalwan, Hannan Hibatullah

The evolution of technology has trigger telecommunication companies in Indonesia to implement the CRM study on their business process, including PT Indosat Tbk. the CRM study, which stands for Cust…

Edition
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ISBN/ISSN
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Call Number
1647
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Analysis of Customer Satisfaction Factors towards Customer Loyalty in Mobile …
Abadi, FiterPasasa, LinusKelvin

According to Badan Pusat Statistik (BPS), the penetration rate for Indonesias mobile phone subscribers has reach 103.1 subscribers / 100 inhabitants which indicate it have penetrate the market for …

Edition
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ISBN/ISSN
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Collation
-
Series Title
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Call Number
1649
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The Importance of Physical Menu Design as a Marketing tool in Achieving Custo…
Putra, Aditya NovaSaroso, Pudyotomo A.

A physical menu has been considered as the primary tool to increase sales in the restaurant, and it also functions as visual distribution in assisting customer to choose the product which is food a…

Edition
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ISBN/ISSN
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Call Number
1674
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The Impact of Indonesian Food Presentation towards Customer Satisfaction: a C…
Watina, Anastasia SugihPrawira, Oqke

The strategy geographic of Indonesia with approximately 6000 populated islands and the history of trade, makes Indonesian food varies greatly.Indonesian food is affected by some cultures such as Me…

Edition
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ISBN/ISSN
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Collation
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Series Title
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Call Number
1677
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The Impact of Assurance and Reliability toward Customer Satisfaction. Case St…
JesslynSaroso, Pudyotomo A.

The purpose of this study is to identify the impact of Assurance and Reliability toward Customer Satisfaction to Eaton Bakery & Restaurant, Taman Anggrek Mall. the study was conducted using two out…

Edition
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ISBN/ISSN
-
Collation
-
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Call Number
1695
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Managing the occupational education laboratory
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