The Impact of Indonesian Food Presentation towards Customer Satisfaction: a C…
The strategy geographic of Indonesia with approximately 6000 populated islands and the history of trade, makes Indonesian food varies greatly.Indonesian food is affected by some cultures such as Me…
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- 1677
Measuring Patients Satisfaction of Service Quality Using Servqual Analysis: C…
Increasing of high demand of healthcare service following by improved educational levels among Indonesians has led Indonesia to the new phenomena where at least 400,000 Indonesians seek healthcare …
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- 1685
The Impact of Assurance and Reliability toward Customer Satisfaction. Case St…
The purpose of this study is to identify the impact of Assurance and Reliability toward Customer Satisfaction to Eaton Bakery & Restaurant, Taman Anggrek Mall. the study was conducted using two out…
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- 1695
Impact of Scuba Driving tourism in Komodo National Park Indonesia towards tou…
The purpose of this research is to know the effect of cognitive disconfirmation, cognitive expectation and emotional experience to customer satisfaction. It focuses on case study of Komodo National…
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- 1701
Customer Satisfaction Influenced By Employee Gender - Case Study in Oakwood P…
Providing experiences is one of the most crucial factors of any hospitality establishment. Being able to deliver services exceeding customer expectations will most likely translate into customer sa…
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- 1702
Determinants of Organizational Citizenship Behavior and Its Outcomes in Soll …
Researcher and practitioner believe that organizational citizenship behavior (OCB) can increase organizational productivity and job satisfaction between employees. However, there is a little unders…
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- 1710
Analysis of customer satisfaction on selecting value airlines in Soekarno-Hat…
Service quality is one of the key factors in determining the success or failure of airlines industry. In order to gain and sustain competitive advantage in the market, it is essential to understand…
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- 1825
The impact of value added service towards customer satisfaction and customer …
The purpose of this research is to analyze the impact of value added service toward customer satisfaction, analyze the impact of value added service toward customer loyalty and analyze the impact o…
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- 1831
The Impact of relationship marketing tactics on customer loyalty in Indonesia…
The main purpose of this research is to find correlation between variables and determine the significant variables of relationship marketing tactics implemented by Smartfren telecom to impact custo…
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- 314
Assessing service quality delivery and its impact on customer satisfaction in…
The purpose of this study is to assess service quality and its impact on customer satisfaction in the banking sector. In XYZ Bank
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- 374
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